Thank you for using Bhala Home Care Services! Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our platform to book services related to garden care, sofa and bed cleaning, salon and spa, plumbing, hardware, pest control, appliances, and other home care needs. Please review this policy to understand our practices.
We collect various types of information to deliver and improve our services:
Personal Information: When you sign up or book a service, we may collect details like your name, contact information, address, and payment details.
Service Data: Information related to your booked services, including your service preferences, service location, and appointment history.
Device Information: We may collect data about the device you use to access our app, including IP address, device type, and operating system.
Location Data: With your permission, we may collect your real-time location to match you with nearby service providers and enhance your booking experience.
We use the information we collect for the following purposes:
Service Delivery: To process your bookings, manage appointments, and ensure quality service delivery.
Communication: To send booking confirmations, service reminders, and notifications regarding your appointments or account.
Personalization: To tailor our services to your preferences and provide you with a better experience.
Analytics and Improvement: To analyze app usage trends, improve our services, and develop new features.
Security: To monitor and protect our platform from fraud, unauthorized access, or other security threats.
We do not sell your information. However, we may share data in certain situations:
With Service Providers: We may share your service details with qualified professionals to fulfill your requested home care services.
Third-Party Partners: We may work with trusted partners to provide support services (e.g., payment processors) under strict confidentiality agreements.
Legal Compliance: We may disclose your data if legally required or to protect our rights, comply with a legal obligation, or enforce our terms of service.
We respect your right to manage your personal data. You have control over:
Access and Update: You can access and update your account information within your account settings.
Location Preferences: You can control location permissions in your device settings.
Delete Account: You can request account deletion, which will permanently erase your data from our systems.
We employ industry-standard measures to safeguard your data. However, while we work to protect your information, we cannot guarantee absolute security due to the nature of electronic data transmission.
Bhala Home Care Services is not directed at children under 13 years of age, and we do not knowingly collect information from minors. If you are a parent or guardian and believe we may have inadvertently collected data from a child, please contact us at support@bhalahomecareservices.com.
We may update this Privacy Policy as needed. Any changes will be posted within our app, and the effective date will be updated. We encourage you to review this policy periodically.
If you have questions, concerns, or feedback about our Privacy Policy, please contact us at support@bhalahomecareservices.com
