Bhala Home Care Services, our goal is to ensure customer satisfaction with all services provided. Our Refund and Return Policy outlines the terms and conditions for requesting refunds, service adjustments, and other related concerns.

1. Eligibility for Refunds

• Cancellation Refund: Refund eligibility depends on the cancellation timing:
  • Full Refund: For cancellations made at least 24 hours before the scheduled service.
  • Partial Refund: For cancellations within 24 hours, a portion of the service fee may be refunded after deducting applicable fees.
  • No Refund: No refund is issued for cancellations made after the service provider has been dispatched or for no-shows.
• Quality Guarantee Refund: If you are not satisfied with the quality of the service, please contact support@bhalahomecareservices.com within 48 hours of service completion. We will review the service and may issue a partial or full refund, or arrange a re-service at no additional charge.

2. Refund Process

• Requesting a Refund:

  • Submit your refund request by emailing support@bhalahomecareservices.com. Include your booking ID, the reason for the refund, and any supporting evidence (such as photos for quality issues).
  • Refund requests will be processed within 5-7 business days of receiving all required information.

• Processing Time: Approved refunds will be processed within 10 business days. Refunds will be credited back to the original payment method. Bank processing times may vary.

3. Non-Refundable Services

Certain services may be non-refundable, especially if they involve specialized resources or have been rendered fully. These include:

• Services completed as scheduled, without any reported issues within the 48-hour window.
• Special request services requiring unique materials or equipment.

4. Returns and Re-service Policy

For any issues reported within 48 hours of service completion, we may offer a re-service as an alternative to refunds if deemed appropriate by our support team. This applies particularly to cases where service quality did not meet the agreed standards.

5. Contact Information

For questions, clarifications, or refund requests, please contact us at support@bhalahomecareservices.com. We’re here to help and address any concerns about your experience with Bhala Home Care Services.